USERGUIDE

Online Booking

Use this link to make a booking. Clicking this will take you to the Search Page. To begin your search, select your destination (first country name and then city name), check-in date, number of nights accommodation required, number of rooms, and number of occupants per room. To refine your search, you may also search by specific location within the desired city and/or by hotel rating. Please note that a maximum of three rooms can be booked at any given time. Once you have entered all necessary information and pressed the \"CHECK RATES\" button, a list of available hotels matching your criteria will appear. Please note that daily rates are displayed on a per room, per night basis and the total amount for the whole stay. More detailed information on any hotel listed is available by clicking on the hotel's name. This will open up the Hotel Details Page, providing such relevant information as description of location, available facilities, amenities, and transportation options. You may book any hotel by clicking the \"Book It\" link on the Details Page for the hotel (you may also book a hotel directly from the Search Results page by clicking the \"Book It\" link next to the hotel's name). This will open up the Booking Form. The Booking Form will automatically display the total charges for the booking, including taxes and fees. Please note that you may choose your own markup by adding to this amount as necessary. All the information relevant to the booking(destination, check in date, number of rooms, etc.) will also be displayed on the Booking Form - please review this information to make sure it is correct before pressing the \"Submit\" button.

My Bookings

Use this link to view all your bookings on Hotelspro.com. You will also use this link to cancel or amend your bookings, or communicate with our reservations department about the booking.

There are three different status codes denoting the status of your booking:

The presence of an NER symbol next to a booking indicates that an amendment to the booking has been requested, and is in process. Please note that you will be able to print a travel voucher as soon as a booking is finalized if you make payment by credit card.

Payments

You will view this link if you are using the Prepayment option to make a payment on invoiced bookings. Payments are to be made on a twice monthly basis: bookings invoiced for check-in dates between the 1st and the 15th day of the month are to be paid by the 23rd day of the month (7 days later), while those invoiced for check-ins between the 16th and end of the month are to be paid by the 7th day of the month following (7 days later).

Hotel Database

Use this link to get information on all hotels and destinations in our database.

Messages

Use this link to communicate with our reservations department.

Change Details

Use this page to amend or update information about your agency. Hotelspro allows you to print pre-paid accommodation vouchers customized with your own logo and contact information. Use the last three boxes on this page to change any of this information. The 4th box allows you to view our rates according to the commission payment option you have chosen. For example, if you have chosen to view our NET RATES the amount in the box should remain 0; this will allow you to view our NET RATES.If you have chosen to view COMMISSIONABLE RATES the number in this box should correspond to your commission rate (e.g. 10 for 10%).